Website: londoncitylets.co.uk
Business Name: London City Lets
Effective Date: 11 May 2026
Last Updated: 11 May 2026

TERMS & CONDITIONS

1. Introduction

Welcome to London City Lets (“we”, “our”, “us”). These Terms & Conditions govern your use of the website londoncitylets.co.uk and any related services provided by London City Lets.

By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, you must not use this website.

2. About Us

London City Lets is a property lettings and management business operating in the United Kingdom.

Business Address: 124 Bethnal Green Road E2 6DG
Email: info@londoncitylets.co.uk

3. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

You must not:

• Use the website for fraudulent purposes;
• Attempt to gain unauthorised access to the website or servers;
• Introduce viruses, malware, or harmful material;
• Copy, reproduce, or exploit website content without permission.

4. Property Listings

All property descriptions, images, rental prices, and availability are provided for general information purposes only and may change without notice.

While we aim to ensure all information is accurate, London City Lets does not guarantee the completeness or accuracy of any property listing.

Prospective tenants are advised to independently verify all details before entering into any tenancy agreement.

5. Tenancy Applications

Submitting an enquiry or application through the website does not guarantee acceptance of a tenancy.

All applications are subject to:

• Reference checks;
• Right-to-rent checks;
• Credit checks;
• Landlord approval;
• Compliance with UK lettings legislation.

6. Fees and Payments

Any applicable fees, deposits, or rental payments will be clearly communicated before entering into an agreement.

All tenancy deposits will be protected in accordance with UK law within an approved tenancy deposit protection scheme.

7. Intellectual Property

All content on this website, including logos, branding, text, graphics, images, and design elements, is the property of London City Lets unless otherwise stated.

You may not reproduce or distribute website content without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, London City Lets shall not be liable for:

• Any indirect or consequential loss;
• Loss of profits or business;
• Website interruptions;
• Errors or inaccuracies on the website;
• Reliance placed on website content.

Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence where such exclusion is unlawful.

9. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of third-party websites.

10. Privacy and Data Protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our Privacy Policy.

By using this website, you consent to such processing as described in our Privacy Policy.

11. Cookies

This website uses cookies to improve user experience and analyse website traffic.

By continuing to use the website, you consent to our use of cookies in accordance with our Cookie Policy.

12. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Updated versions will be published on this page with a revised “Last Updated” date.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY (UK GDPR)

1. Introduction

London City Lets is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use londoncitylets.co.uk.

2. Data Controller

The data controller responsible for your personal information is:

London City Lets
Address: [Insert Registered Address]
Email: [Insert GDPR Contact Email]

3. Personal Data We Collect

We may collect and process the following personal data:

Information You Provide

• Full name;
• Email address;
• Telephone number;
• Property preferences;
• Tenancy application details;
• Employment and referencing information;
• Identification documents;
• Communications sent to us.

Automatically Collected Information

• IP address;
• Browser type;
• Device information;
• Website usage data;
• Cookies and analytics data.

4. Lawful Basis for Processing

Under UK GDPR, we process your data under one or more of the following lawful bases:

• Consent;
• Performance of a contract;
• Compliance with legal obligations;
• Legitimate interests;
• Protection of vital interests.

5. How We Use Your Data

We use your personal information to:

• Respond to enquiries;
• Arrange property viewings;
• Process tenancy applications;
• Carry out referencing and compliance checks;
• Manage tenancy agreements;
• Improve our services and website;
• Send relevant communications;
• Comply with legal obligations.

6. Sharing Your Information

We may share personal data with:

• Landlords;
• Referencing agencies;
• Credit checking providers;
• Maintenance contractors;
• Legal and regulatory authorities;
• IT and website service providers.

We do not sell your personal data.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data;
• Correct inaccurate information;
• Request deletion of your data;
• Restrict processing;
• Object to processing;
• Request data portability;
• Withdraw consent at any time.

Requests may be sent to: [Insert GDPR Email Address]

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.

10. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when visiting a website.

Types of Cookies We Use

• Essential cookies;
• Analytics cookies;
• Functionality cookies;
• Marketing cookies (if applicable).

Users may control cookie preferences through browser settings or cookie consent banners.

12. Google Analytics and Marketing

If Google Analytics or similar services are used, anonymous usage data may be collected to improve website performance and marketing effectiveness.

Users can opt out via browser settings or Google tools.

13. Complaints

If you believe your data protection rights have been breached, you may contact:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.