Frequently Asked Questions
Have a question about our rental services? You’re in the right place! Below are answers to some of the most common queries we receive. If you can’t find what you’re looking for, don’t hesitate to reach out to our friendly customer support team.
At our rental site, we prioritize convenience and efficiency. We understand that finding the right rental property can be time-consuming and overwhelming, so we’ve designed a user-friendly interface.
Standard check-in time is from 3:00 PM onwards.
If you require an early check-in, this may be available subject to availability and an additional fee of £20–£30.
Please contact our team in advance to arrange this.
Standard check-out time is 10:00 AM.
Late check-out may be available subject to availability and will incur an additional fee of £20–£30.
Please contact our team before your departure date to request this service.
Yes, we offer self check-in for guest convenience.
Full check-in instructions will be provided before arrival.
Yes, a refundable security deposit of £100 is required for all bookings.
The deposit is refunded on the day of check-out, usually by the end of the day, provided there are no damages, missing items, excessive cleaning requirements, or breaches of house rules.
Yes, a cleaning fee of £24.99 applies to each stay.
This fee covers professional cleaning and preparation of the property before arrival.
We offer a 24-hour free cancellation policy.
If a cancellation is made after the first 24 hours, the equivalent of one day’s booking payment will be deducted.
Additional cancellation terms may apply depending on the booking platform or rate selected.
Guests must contact our support team directly to request early check-in or late check-out.
Requests are subject to property availability and cannot be guaranteed.
Applicable fees between £20 and £30 may apply.
Yes, bookings are confirmed instantly once full payment has been successfully received.
After payment, guests will receive a booking confirmation along with check-in details before arrival.
Yes, full payment is required at the time of booking in order to secure your reservation.
Bookings will only be confirmed once payment has been completed successfully.
Yes, detailed self check-in instructions will be sent before your arrival date once your booking and payment have been confirmed.
Please ensure your contact details are correct when booking.
Guests are responsible for any damage caused during their stay.
Any damages, missing items, smoking violations, or excessive cleaning requirements may result in deductions from the £100 security deposit.
No, parties, events, and excessive noise are strictly prohibited.
We aim to maintain a comfortable environment for neighbours and other guests. Breaching house rules may result in immediate cancellation of the booking without refund.
No, smoking is strictly prohibited inside all properties.
Additional cleaning or damage charges may apply if smoking is detected within the accommodation.
Yes, stay extensions may be possible subject to availability.
Please contact our team as early as possible if you would like to extend your booking, and we will confirm availability and any additional charges.